FAQs
How do I pay?
We accept payments via all major credit cards. Alternatively, you can request an invoice during checkout, which can include a Purchase Order number if needed.
Please note that production of your order will begin only once full payment has been received.
How long will my order take to arrive?
All of our products are made to order, with a lead time of 2-4 weeks, depending on the item.
We’ll keep you informed with updates on your delivery date throughout the process.
What are freestanding products?
Most products are delivered ready for immediate use, with no installation required.
While all items can be easily moved as needed, larger products may require two or more people for safe handling.
Some of our larger products may require self-assembly, please check item description for further information.
Where and how will my order arrive?
Your new equipment will be delivered via a pallet(s) into your designated unloading area.
You will be notified of the delivery date in advance, and someone will need to be available to accept the delivery.
Is surfacing required for any equipment?
All of our shop products have a Critical Fall Height of less than 0.6m, meaning they do not require a safety surface.
Is the equipment suitable to use at home?
Yes, all of our products are designed to withstand heavy use in playgrounds and nurseries, making them more than suitable for domestic settings as well.
What Postcodes are excluded from Free Delivery?
Scotland:
- AB (Aberdeen area)
- DD (Dundee area)
- EH (Edinburgh area)
- FK (Falkirk area)
- G (Glasgow area)
- KA (Kilmarnock area)
- KY (Kirkcaldy area)
- ML (Motherwell area)
- PA (Paisley area)
- PH (Perth area)
- TD (Borders area)
- ZE (Shetland Islands)
Northern Ireland:
- BT (Belfast and Northern Ireland)
Wales:
- LL (Llandudno, Anglesey, and North Wales)
- SA (Swansea and South Wales)
- SY (Shropshire and North Wales)
South West England:
- TR (Cornwall)
- PL (Plymouth and surrounding areas)
- TQ (Torquay and surrounding areas)
Isles:
- IV (Inverness and the Highlands)
- HS (Outer Hebrides)
- KW (Orkney Islands)
- PA (Argyll and Bute - parts of the islands)
- PH (Highlands and parts of the islands)
- Isle of Wight (PO30 - PO41)
Get in touch for a delivery cost.
If you need any further assistance or advice, please don’t hesitate to contact us! We're here to help.
You can call 01455412134 or email us at info@schoolplaygroundcompany.co.uk.